We have you covered!
We strive to create the best travel gear and accessories possible. However, most of our products are sewn by hand and might contain some slight imperfections, and as we all know, sometimes errors occur. But don’t worry, we have you covered.
We are sorry you have to visit this page for warranty, please enter your details below and we will make sure to help you the best we can. Also please read the Warranty Terms to make sure you are doing it all right.
ZEEKSACK Warranty Terms
We want you to live your life and experience the presence to full extent without thinking of your gear. Therefore we at ZEEKSACK Sweden AB (”ZEEKSACK”) warrants the product you have purchased (the ”Product”) against defects in materials and workmanship for a period of two (2) years from the date of your original purchase ("Warranty Period”). Your warranty is only valid when the Product is purchased from ZEEKSACK directly or through an authorized ZEEKSACK retailer.
Damages not covered by this warranty are those resulting from abuse, normal wear and tear, accidental damage and cosmetic damages (such as scratches or stained fabrics) and modification of the Product. Any damage to, loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.
This warrant only includes ZEEKSACK official products, not any third party products packed and/or sold together with the Product. This warranty also does not include our apparel products such as clothes, headwear and foot ware.
Replacement & Repairs
If a defect arises and a valid claim is received by ZEEKSACK, within the Warranty Period, we will do our absolute best to repair your product. If repair is not possible we will replace the Product with a functionally equivalent NEW product. If the Product is exchanged, the replacement product becomes your property and the product becomes ZEEKSACK’s property.
We warrant repaired products against defects in materials and workmanship for a period of ninety (90) days from the date of repair. Replaced, NEW, products ZEEKSACK Warranty Terms apply with the date of shipment to you as the new date of original purchase.
Costs & Fees
No costs and fees will be charges for administrating and making the repair or replacement of the Product. Tho, the return shipment is paid by the customer, unless the customer has received damaged goods*. Returns must be shipped as a prepaid parcel, i.e. C.O.D. (Cash on Delivery) is not accepted. Naturally, exchange products and replacement products are reshipped to the customer free of charge.
*If your product arrived defective from zeeksack.com please contact our customer service directly and we will make sure to right our wrong.