SHIPPING & RETURNS

WORLD WIDE SHIPPING

We deliver shipping world wide shipping with our partners at Swedish postal service (Postnord) and FedEX for secure and fast shipments. All prices on ZEEKSACK™ WEBSHOP are shown excluding shipping fees. The shipping fee is paid by the customer. The shipment fee is shown once the order is placed and all necessary information is filled out at checkout.

Estimated time of delivery is 1-10 business days depending on the customer’s delivery address and the amount of deliveries to be shipped. Please note that time of delivery may increase due to campaigns and public holidays.

Destination
Price
Delivery Time
Sweden
49 SEK*
2 - 5 Business days
Europe (EU)
69 SEK*
3 - 8 Business days
Europe (Outside EU)
99 SEK**
3 - 8 Business days
World Wide (Outside Europe)
109 SEK**
5 - 10 Business days

* Free shipping over 500 SEK
** Free shipping over 1000 SEK

UNCOLLECTED SHIPMENTS

Uncollected shipments will be returned to us by the postal service after 14 days. In case of uncollected shipment(s), we reserve our right to charge the customer any costs for return shipping, service fee and handling fee.

Destination
Fee
Sweden
150 SEK
Europe (EU)
22€
Outisde Europe
35€

RETURN/EXCHANGE POLICY

Our main goal is that the customer is happy with their purchase and our products. Customers on ZEEKSACK™ WEBSHOP receive a 30 days return/exchange right. The first day of this 30-day period is the day the customer receives their shipment.

If you choose to use their right of withdrawal, you must report this to our customer service at support@zeeksack.com. In this message state your name, address, e-mail address & order number. Details of what goods shall be returned must be clearly stated.

Return your items to us (see return address below) immediately, absolutely no later than 30 days after you have notified us of your return, otherwise your withdrawal / replacement right expires.

RETURN/EXCHANGE POLICY DOES NOT APPLY TO

The RETURN/EXCHANGE POLICY exchange policy does not apply to discounted products or gift cards. Also, products that have been sealed (sealed) because of health or hygiene reasons and where sealing (sealing) has been broken by you. Products that have the character of sealed audio or video capture and where the seal has been broken by you. Custom made product that has been tailored specifically for you or has a clear personal touch to your wishes. Services that have been completed and where you explicitly consent to the service commencing without a right of withdrawal. Goods that can quickly deteriorate, such as food. Loose numbers of newspapers or magazines.

RETURNS

The return shipment is paid by the customer, unless the customer has received the wrong product or damaged goods. Please contact Customer Service regarding return shipping and we will be happy to assist you. Returns must be shipped as a prepaid parcel, i.e. C.O.D. (Cash on Delivery) is not accepted. Naturally, exchange products and replacement products are reshipped to the customer free of charge.

Please package the product(s) in the original packaging. Do not forget to include the return form with the order number in the shipment.

DOWNLOAD RETURN FORM HERE

RETURN ADDRESS

ZEEKSACK SWEDEN AB
C/O: DreamLogistics
Fanérgatan 14B
56633 Habo

REFUNDS

In case of any refund, we reserve the right to deduct from the refund amount a sum corresponding to the depreciation compared with the original value of the product in the case of used or damaged product. More refund terms can be read separately from our partners KLARNA, STRIPE & PAYPAL.

For more info about the statutory right of withdrawal, READ MORE HERE