We have a clear goal.
To create and deliver great product that you LOVE and that help you Organize and Calm your mind.
That is why we offer a lifetime guarantee on all of our products (even products received as Kickstarter rewards.)
If we're unable to fix or repair a manufacturing or material defect, we will replace the product, no questions asked. Be aware that this warranty is limited to the original purchaser only. Receipt and proof of purchase will be needed.
Please note that scratches, scuffs, dents, and other blemishes that occur due to normal wear and tear of travels will not fall under product warranty. Nor in the event of abuse, neglect, carelessness, using the product in any way other than is intended, replacement with any part or accessory other than original parts and products, or any attempt of repair or modification unless expressly permitted in writing by ZEEKSACK. Corrosion and deterioration caused by material fatigue after extended use is not covered by the product warranty.
However, we do not offer refunds, returns, or exchanges on items received as Kickstarter rewards.
Here is why:
As our Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. The support you’ve given us as Kickstarter backers enables us to grow and evolve our business, create new products, improve existing ones, and, last but not least, gather customer feedback. Therefore, we’re unable to offer refunds, returns, or exchanges on any rewards from this campaign.